shipping info

How much does shipping cost?

We’ve given our best shot to make our shipping policy as simple as possible! Two types of shipping (Standard and Express) that form our Shipping policy.

Standard Shipping (3-7 days) - AustraliaAUD $10
Express Shipping (2-3 days) - AustraliaAUD $40
Standard Shipping (10-20 days) - InternationalAUD $20
Express Shipping (7-15 days) - InternationalAUD $40
Standard Shipping

Enjoy a flat rate of AUD$10 for ground shipping on all orders in Australia and a flat rate of AUD$20 for International shipping.

Express shipping

Express Shipping costs AUD$40 per order.

When can I expect my order to arrive?

Standard Shipping: Estimated shipping time is 3-7 business days for deliveries in Australia. For international destinations, estimated shipping time is 10-20 business days. Excluding certain promotions.

Express Shipping: Estimated shipping time is 2-3 business days for Australia and 7-15 business days for International destinations. Excluding certain promotions. Our Express Shipping option may reduce shipping time for rural residents and for International shipment.

You can view our Estimated Delivery Day in the subtotal area of the Cart page starting from the first full business day after the package leaves our facility and you receive the confirmation email. There may be a delay of 1-2 business days for shipping to rural ZIP Codes and during peak shipping periods or promotional events.

Occasionally, there may be delays due to peak shipping periods, but we’ll try our best to get your orders out, as soon as possible. Shipping Delays are non-refundable.
If you haven’t received your order after 4 weeks, please send us an email at hello@annavasily.com.au. The customer is responsible for any duties or taxes on the value of the goods purchased, which may be imposed by each government.

Can I change my order once it is placed?

Once your order is placed, we are unable to accommodate order changes or address corrections. Please review your shipping information carefully before finalising your order. We are not responsible for incorrectly submitted addresses in orders.

Can I track my order?

We will inform you via email on the processing of your order and we will send you a tracking number so you can track your order. If you haven’t received a tracking number please send us an email at hello@annavasily.com.au. Further, you may track your order (or return) by going to Order History under the My Account Details tab. There, you will see the status of your order (or return), a link to track your package, and a link to reprint the return packing slip or label.

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