Tableware & Dinnerware FAQ - Durability and Hygiene | Anna Vasily

Help and FAQ

ABOUT ANNAVASILY

Who is Anna

15 years ago, Anna started MyGlassStudio, a company that collaborated with a heaven of the fine dining industry stars (such as Gordon Ramsay and Alain Ducasse) earning her experience and reputation in the art of fashioning a bespoke “gift box” for the meal. In the Food and Beverage industry, her company stands out as a leader in bespoke dinnerware design and has adorned some of most unique hotels and restaurants around the world. Hotels such as the Ritz in Paris, the Savoy in London or the Burj Al Arab in Dubai, have all staged memorable experiences with her objects allowing their customers to cherish, protect and adore their restaurants. Learn More Anna is now launching a home accessory collection under her name: AnnaVasily. Made with love, her objects create those magic touches that make a house, a home: we call it “Magic in the Making”.

At AnnaVasily we take pleasure in the magic of creating unique home accessories for your most memorable events! We want to turn your dinner party or girlfriend gathering into an unforgettable celebration to be treasured and hushed over for a long time. Your gifts will be gifts that keep on giving. Your dinnerware will make special guests feel truly special. Your high tea stand will be a temple for desserts worthy of worship. AnnaVasily will revamp your castle, inspire your guests; show them how much you care. It’s going to be your little secret. It’s a secret because AnnaVasily is only available online.

How many ways to shop?

Shop by Inspiration! Get inspired by our editorials on table decoration for unique occasions and events! Adorn the moments with creativity and style. Shop by Mood! Browse through your favourite colour tones and shop till you drop! Shop by Category. Find sophisticated table accessories that perfectly fit your style! Make a gift that keeps on giving, a gift that will last a lifetime.

What is Your LoveList?

Your LoveList is your wish list where your personalised objects of desire live, your personal space, your private, exclusive boutique.

  • Visit your LoveList to browse the assortment we have singled out for you based on the result of your Style Quiz, while you were signed in.
  • Visit your Lovelist to review accessories you have hand-picked from the shop and gathered them in your Lovelist.

Who is your stylist?

Your stylist will show you the ABC’s of what fits your personality best and you will get to pick what you wish. Her style tips will keep you refined with what’s the darling in dinnerware and home accessories, so that you can plate them with sophistication and for any occasion.

Do you charge an “entrance” fee?

Browsing and shopping at AnnaVasily is free of any fees. Just create an account and get all the privileges.

Can I cancel my account?

Of course, but before you kiss your account goodbye, remember that you are never required to buy anything. If you see fit to close your account, you may do so at any time and there is no cancellation fee. Please email us at hello@annavasily.com.au.

I’m unable to login in my account.

Most probably you have either forgotten your password or your username. Both will be sent to your email if you click on the “Forgot my Password” link.

I want to receive emails with the latest from AnnaVasily.

We’re happy to deliver! Simply go to My Account>Account Details>Email Preferences and click Subscribe and you’re all set! You can change your email preferences at any time.

How can I unsubscribe from Emails?

Just go to My Account>Account Details>Email Preferences and update your email preferences. But be careful! You are going to be missing the magic if we cannot notify you about our latest special offers and editorials.

How do I update my email or my phone number?

Just go to My Account>Account Details>Shipping & Billing and update your email or phone number. Remember, a valid email is necessary in order to inform you about your order processing.

Can I access AnnaVasily from my phone?

Yes! We have an easy-to-use mobile site that is compatible to iPhone and Android handsets, so you can stay tunned. To access your mobile showroom, simply visit www.AnnaVasily.com.au from your handset—if you’re using an iPhone or Android device.

HOME ACCESSORIES

Are the products offered exclusive?

Yes! All home accessories we place at your disposal are exclusively found on our website and a few carefully selected ones.

What collections do you carry?

AnnaVasily home accessory collection is crafted from the heart. We are able to maintain world-class quality and spoil you with charming ideas that will help you host awesome parties. Besides, our collections vary from season to season, based on upcoming events, what our guests love most and which is the vogue in colour coordination and food presentations. Now you can kiss your boring dinnerware goodbye!

Quality superbness?

We make sure our products meet incontestable standards of quality. Anna’s 15 years of experience in global fine dining and her cooperation with the most famous and demanding luxury hotels and restaurants around the world is our testimony of quality: 15 years of delivering Instruments for Professional Use.

How do I take care of my AnnaVasily accessories?

Welcome to our world and enjoy your new unique AnnaVasily experience!

AnnaVasily is here to add a little sparkle to your home events! We handcraf all of our AnnaVasily home accessories with so much care, to make your home a more beautiful place to live! With our team of designers and our great quality and , we aim at offering you exceptional products to be used with pleasure, every single moment of the day!

AnnaVasily is the daughter company of the well known glass concept designer Glass Studio. A company with 25 years of history in creating instruments for professional use, that has collaborated with food industry geniuses, such as Gordon Ramsay and has adorned some of the best luxury hotels and restaurants around the world.
Welcome to our glass world and enjoy your new unique AnnaVasily experience!

Professionals all over the world have experienced our unique dinnerware. All AnnaVasily table accessories are created through a handmade process, based on innovative techniques, where creativity and a score in excellence.
These quality are the Do’s and Don’ts of taking care of your AnnaVasily accessories and dominant forces. Apart from being fashionable and beautiful, we are using our mother company’s experience and we strive to create user-friendly products that comply with your brilliant taste and style. Below, you will find information on how to take additional attention when using and storing them.

Washing and Cleaning of dinnerware

At AnnaVasily, colours are qualified for a minimum of 1000 dish-washing sessions. AnnaVasily dinnerware can be washed in dishwashers at a temperature up to 203F (95C). Nevertheless, you can extend the life and the vitality of colours by selecting dishwasher cycles of max 140F (60C). Please be aware however, that the result also depends on the rinsing programs, type of dishwashing detergents and water quality.

Bonded accessories (accessories that are made up from bonding glass to metal or glass to glass) should be cared for in a tender manner. Such products come with a sticker “hand-wash only”. AnnaVasily bonded accessories should only be hand-washed in combination with mild detergents and in lukewarm water. Please note that we recommend cleaning your champagne glasses by hand as well.

Metal parts (AnnaVasily accessory parts that are purely made of metal and are not bonded to another part) should not be immersed in water. To clean them, please use a damp cloth in combination with mild detergents.

Acid Resistance of dinnerware

All AnnaVasily accessories’ colours are acid resistant. That is, colours are resistant to attacks by acids that contain up to 4% citric acid. Such acids are naturally contained in your recipes through nutrients such as lemon, vinegar, passion fruit and other cooking ingredients.

Scratch resistance of dinnerware

Silverware will not damage the AnnaVasily dinnerware.

Stainless steel cutlery contains carbon in order to increase the hardness of the metal. Depending on the manufacturer, this hardness falls between 40% to 52% on the Rockwell Hardness scale (the carbon contained in Japanese cutting knives or kitchen knives is 52%) and some colours might be inscribed by it. In cases where the hardness of the metal exceeds that of the colour, it is possible that “pencil marks” appear on the surface of your plate. If this happens, rub the marks with alcohol and they will disappear.

Preheating of dinnerware

When preheating your plates, it is preferable to do so without food.. Normal practice is that plates are warmed up at 158⁰F (70⁰C), they are plated with food and finally carried with cloth napkin to the table. This is done because serving the heated plate on the table might cause burns on the end user’s hands if he/she accidentally touches the glass.

Warming food with our dinnerware

AnnaVasily dinnerware can be heated in a microwave oven and kept in it at maximum 800W, up to 10 minutes. Accessories with metallic colours (such as Dark Doe Brown) make an exception to this rule and we recommend not to use them in microwave ovens. Never use our dinnerware in grills. Direct contact with fire will cause breakage.

Taking Care of Metal parts

Although all of our high tea and cake stands on a metal base are created especially to fit your afternoon tea table, they may have some features that need to be paid closer attention to. Be careful when dragging your AnnaVasily metal accessory on a wooden surface, because metal is harder than wood and this may result in an undesired surface scratching.

Which is the ABC’s of our Accessories?

Our home accessories are made by hand. Therefore, final creation may result in minor differences in size, form or colour from the sample or photo.

Measurements and Weight

Measurements of the products are clearly stated on the Site in the Product page (Description and Specifications). There, you can check the external measurements of the product (diameter if round, external length and width if not round, height and weight). Keep in mind, however, that because our objects are handmade, we have a +- 2 millimetres allowance in the external dimension and a +-2 centimeters in the height (with regards to products that are higher than 15cm – metal parts will not vary in dimensions).

In case you have trouble understanding measurements, we have also an image of the product together with a fork as a “measuring tool” (in the Product page), which can help you visualize sizes better. It is an image that compares your product to an average real size fork.The handmade process of our production may result in minor differences in size, shape or colour from the sample or photo.

Packaging

Products are sold in packages of multiple items or pieces. The number of items per package depends on the product and varies between 1 to 6 pieces. Prices are shown per package. Quantity is shown both in the product page and the cart. Quantity discounts may apply according to the quantity of packages purchased.

Colours

Our home accessories are made by hand. Therefore, our creation practice may result in minor differences in colour.
All colours are non-toxic (Lead and Cadmium free) and safe for use with food. Colours are fired and fused into the glass (they do not flake during dishwashing). They withstand scratches from steel cutlery 52% on the Rockwell Hardness scale or 6 on the Mohs scale (Cr/Ni plated cutlery). All colours are acid resistant and will not blur or fade when in contact with food ingredients that contain citric acid below 4% (vinegar, lemon etc).

Which are the discounts and perks available?

  • Get ready to walk on air with our sensational perks and discounts!
  • You can take advantage of our quantity discount scheme especially if you are planning an event. The more you buy, the more discount you get! Just look at your quantity drop-down list on the Product page
  • Discover our rewards loyalty points because each time you redeem points you pay even less on top of every other discount! Learn More

REWARDS & LOYALTY POINTS

What are loyalty points and how do I use them?

Think of your points as your personal home accessory fund. Cash your points in any given month, or save them for later and let them accumulate. Your points roll over if unspent, and do not expire.

How do I earn Points?

Gather loyalty points through a variety of ways:

  • Earn loyalty points for every invited friend who joins AnnaVasily! Use our “Invite a Friend” option and you will earn 2,000 points every time each of your friends create an account. At the same time, your friend will earn 1,000 points. You can send invitations to your friends through email or Facebook by using our special link. Be attentive however because the link will expire 15 days after you send it! Spread the news!
  • You earn points every time you shop. You can view the amount of points each accessory grants you in the Product page below the pricing of the product, as well as in the Cart page where the amount of points gathered are shown at the Subtotal area of the cart (pieces bought x points per piece).
  •  You gather 50 points per day, every day you log in!
  • Loyalty points may also be gathered through limited-time promotions of which we will notify you by email.

How can I pay with my points?

Loyalty points may be cashed at checkout on top of any other discount you might have earned (for instance, quantity discounts) and can be split over multiple orders. Just click on the button “Cash points” on your cart page before checkout. Once you cash your points, any remaining points will be automatically credited back to your account viewed at the “Points History” section. You can trade in 500 loyalty points for AUD$1, excluding shipping and handling charges, sales tax and restocking fees on refunded items. The minimum points for redeeming is 500.

Where can I review my points?

Your points total, available for you to cash, are shown in the Order Total of your cart. Furthermore, it is shown in the “Point History” page, in the “Membership Information” page of Your Account.

Do points expire?

Once your loyalty points are added to your account, they will remain there until you spend them. The loyalty points do not expire.

Other loyalty points characteristics?

Loyalty points can be redeemed (cashed) on all purchases excluding select promotions, and may not be applied to shipping, processing fees and taxes. Unused points may be forfeited if you choose to cancel your AnnaVasily account. Loyalty points are non-transferable and they are not refundable or redeemable for cash.

 

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